They (supposedly) aligned the 4 wheels on our car. 3 1/2 months later we are having to replace the front left tire due to the poor workmanship as the front end is badly out of alignment. My wife only uses the car locally. Stay away from these people.
This repair shop charged me for a service that they did not discuss with me prior to performing the service. I went in, asked for an oil change and to have my gear shifter looked at. At every other repair shop I've ever been to (across several states) the mechanic ALWAYS discusses the cost of any action/repair before performing it. This was not done here. I was not made aware of any costs or prices until I was being charged. Very unacceptable behavior and a key reason why customers might mistrust a mechanic.
Moreover, my entire visit, which included 1 oil change and the application of some grease to my gear shifter, took about an hour and 45 minutes. There were three mechanics in the building and only one other vehicle being worked on besides mine. This really shouldn't have taken this amount of time.
I took my 2012 Lexus to Kar-Guard in October, their performance and my experience was impeccable. They were expedient, effective, and efficient. Their solutions to my problems mirrored their diagnosis. Overall, professionalism was highly evident and there were no surprises. Highly recommend!
I brought my wife’s vehicle into KarGuard to have the oil changed and brakes inspected. I had been to a competitor who I had been going to for years, they gave me a grocery list of $1800.00 for repairs, mainly brakes. KarGuard changed the oil found about 25% of the repairs needed that the other shop did, even took me out to the vehicle showed me the bad/before and then the repairs/after (never seen this before ! ! !). They were friendly, honest, fair priced and most of all I felt no pressure and was very comfortable knowing these were the professionals taking care of my family’s vehicles from now on. John Scott
Overall, I will not be returning to this repair shop. I sincerely distrust any mechanic who charges me or performs work on my car without explicit instructions from me to do so. If this happened everywhere, we'd all be subject to bills we never intended to accrue.
Great place to get your car and truck fixed in the world
Friends, avoid this place!
What's more, when I commented on this fact, the mechanic defended that he was only charging me for half an hour and that he had in fact spent much more than half an hour on my car. I agree that this repair took quite a while, but I also noticed that the actual work on my car took very little time. The remainder of the time my car was in the back, I regularly noticed the mechanics milling around or having what I think were smoke breaks. At one point I noticed that two mechanics chatting for more than 5 minutes in a very leisurely way.
Kar Guard Auto Repair Muffler is a US Car Repair based in Millington, Tennessee. Kar Guard Auto Repair Muffler is located at 8145 HWY 51 North, Millington, TN 38053, USA.
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